Contact Us
Questions about your subscription, feedback on the AI assistant, or ideas to make PetPulse better? We'd love to hear from you. The quickest way to reach the team is email — we read every message.
Email us
shishirtamang2020@gmail.comFor subscription and billing questions, include the email address on your account.
Response time
We typically reply within 1–2 business days (Sydney time, AEST).
If your pet is experiencing a medical emergency, please don't wait for a reply — contact your vet or an emergency animal hospital immediately. The AI assistant inside the app can help you assess urgency, but it is not a substitute for professional veterinary care.